bjl baji Privacy Policy — How We Handle Your Data

1. Information We Collect

bjl baji collects personal information from players through several channels: the account registration process, identity verification (KYC), payment transactions, gameplay activity, customer support interactions, and automated technical data collection. The categories of information we collect are described below.

1.1 Account Registration Data

When you create a bjl baji account, we collect the following information:

• Full legal name as it appears on your government-issued identity document;
• Date of birth (to verify that you are 18 years of age or older);
• Mobile phone number (used for account verification and two -factor authentication);
• Preferred payment method and associated mobile wallet number (e.g., bKash, Nagad, Rocket) or bank account details;
• A username and encrypted password of your choosing.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to confirm that all players are aged 18 and above, bjl baji may request copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• Passport (biographical data page);
• Birth registration certificate where applicable;
• Proof of address such as a utility bill or bank statement dated within the last three months.

KYC documents are processed securely and retained only for as long as necessary to fulfil their purpose, as outlined in Section 6 of this policy.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal, bjl baji records transaction metadata including the transaction amount, currency (BDT), timestamp, payment method used (e.g., bKash, Nagad, Upay, Dutch-Bangla Bank), and transaction status. We do not store full mobile banking PINs or bank account passwords — these are handled exclusively by the payment processor.

1.4 Gameplay and Betting Activity

bjl baji records your wagering activity on the platform, including bet amounts, game selections, win/loss outcomes, session durations, and sport or casino category preferences. This data is used for responsible gaming monitoring, bonus eligibility assessment, fraud detection, and to personalise game recommendations where applicable.

1.5 Technical and Device Data

When you access the bjl baji platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation path through the platform;
• Cookie identifiers and session tokens (see Section 4 for full cookie details).

1.6 Customer Support Communications

If you contact bjl baji via email at [email protected] or via any live chat facility, we will retain a record of that correspondence including your name, contact details, and the content of your messages. This information is used solely to resolve your query and to improve our support service.

2. How We Use Your Information

bjl baji processes personal data only where there is a clear and lawful basis for doing so. The table below summarises the primary purposes for which we use your information and the corresponding legal basis for each processing activity.

bjl baji does not use your personal data for automated decision-making that produces significant legal effects on you without human oversight. Where automated tools are used in fraud detection or responsible gaming flagging, a qualified member of the bjl baji team reviews any outcome before an account action is taken.

3. Sharing Your Information

bjl baji does not sell, rent, or trade your personal data to third parties. However, in order to deliver our services, we share limited personal data with the following categories of trusted partners on a strictly need-to-know basis:

3.1 Payment Processors

To process deposits and withdrawals, bjl baji shares necessary transaction details with our approved payment partners including bKash, Nagad, Rocket, Upay, and participating Bangladesh banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). Each payment processor operates under its own privacy policy and is independently responsible for the security of data within its own systems.

3.2 Identity Verification Providers

Where third-party identity verification tools are used to assist with KYC processing, we may share document images and personal identifiers with those providers. All such providers are contractually bound to use the data solely for verification purposes and to maintain appropriate security standards.

3.3 Technology and Hosting Partners

bjl baji relies on third-party technology providers for platform hosting, content delivery, analytics, and security. These providers may process certain technical data (such as IP addresses and session identifiers) in the course of delivering their services. They are not permitted to use this data for their own commercial purposes.

3.4 Game Software Providers

Some casino and sports betting products available on bjl baji are powered by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and wagering data for game integrity and performance monitoring purposes. They do not receive personally identifiable information such as your name, NID, or payment details.

3.5 Legal and Regulatory Disclosure

bjl baji may disclose personal data to law enforcement agencies, regulators, or other authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bjl baji, its players, or the public. We will notify affected players of any such disclosure to the extent permitted by applicable law.

4. Cookies & Tracking Technologies

bjl baji uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by bjl baji fall into the following categories:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as maintaining your login session, remembering items in your bet slip, and ensuring secure access to your account. These cookies cannot be disabled without severely impairing platform functionality.

4.2 Performance and Analytics Cookies

We use analytics tools to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This data is collected in aggregate form and does not identify individual players. It is used solely to improve platform performance and user experience.

4.3 Functional Cookies

Functional cookies remember your preferences such as your chosen language setting, display preferences, and previously selected payment method. These cookies improve the convenience of using the platform but are not required for basic functionality.

4.4 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use the bjl baji platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Security Measures

bjl baji takes the security of your personal data seriously and implements a layered approach to protection. Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and bjl baji servers is encrypted using SSL/TLS protocols, protecting it from interception during transit.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a one-way cryptographic hashing algorithm so that even bjl baji staff cannot read your password.
• Access Controls: Access to personal data within bjl baji is restricted to authorised employees and contractors who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Fraud Monitoring Systems: bjl baji operates real-time monitoring systems to detect suspicious activity, unusual login patterns, and potential account compromise. Anomalies trigger automated alerts and human review.
• Secure Payment Handling: Payment card and mobile banking credentials are processed exclusively by PCI-compliant payment processors. bjl baji does not store raw payment credentials on its own servers.
• Regular Security Assessments: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities before they can be exploited.

6. Data Retention & Deletion

bjl baji retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

When personal data is no longer required and the applicable retention period has elapsed, bjl baji will securely delete or anonymise that data so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

Players who close their accounts voluntarily may request the deletion of their personal data by contacting [email protected]. Please note that deletion requests are subject to our legal retention obligations — we cannot delete data that we are legally required to retain for a defined period, such as financial transaction records.

7. Your Privacy Rights

As a player on the bjl baji platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and may ask you to verify your identity before processing the request.

7.1 Right of Access

You have the right to request a copy of the personal data bjl baji holds about you. This is sometimes called a "Subject Access Request". We will provide this information in a structured, readable format.

7.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name or phone number, you may also update certain information directly through your account settings.

7.3 Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations — for example, we cannot delete data that we are legally obliged to retain, such as transaction records required for anti-money laundering compliance purposes.

7.4 Right to Restrict Processing

You may request that bjl baji restricts the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a review is pending.

7.5 Right to Object

Where bjl baji processes your data on the basis of legitimate interest — for example, for platform personalisation or marketing communications — you have the right to object to that processing. We will cease the relevant processing unless we can demonstrate compelling grounds that override your interests.

7.6 Right to Withdraw Consent

Where processing is based on your consent (for example, receiving promotional emails about bonus offers and cricket betting markets), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

8. Policy Updates & Contact

bjl baji reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via the platform interface or by message to the mobile number or email address on the account. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the bjl baji platform following the publication of an updated policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints about how bjl baji handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Availability: 24/7, responses in English

For further information about your rights as a bjl baji player, you may also review our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference into this Privacy Policy.